Customer Policy Statement

Our clinic provides professional dental services in person and does not sell products through this website.

Fees charged are for professional dental consultations and treatments provided at our clinic. As every patient’s treatment plan is unique, fees, deposits, cancellations, and refund requests are subject to the clinic’s policies and professional assessment.

If you have any questions regarding appointments, payments, deposits, or refunds, please contact our clinic or speak with our front desk staff before your appointment.

For the most up-to-date clinic policies, please refer to the policy displayed at our reception counter. The front desk policy shall prevail in the event of any discrepancy.

1. Appointment Policy

Appointments are scheduled to ensure sufficient time is allocated for each patient.

Patients are encouraged to arrive at least 10 minutes before their scheduled appointment.
If you are unable to attend your appointment, please inform the clinic as early as possible.
We recommend providing at least 24 hours’ notice for appointment cancellations or rescheduling whenever possible.
Patients who arrive significantly late may need to reschedule if there is insufficient time to complete the planned treatment.
Repeated missed appointments or last-minute cancellations may require a deposit before future appointments can be scheduled.

2. Cancellation & Rescheduling

We understand that plans may change.

Appointments may be cancelled or rescheduled by contacting our clinic during operating hours.
We appreciate advance notice to allow other patients the opportunity to use the appointment slot.
The clinic reserves the right to reschedule appointments due to emergencies, unforeseen circumstances, or the unavailability of the treating dentist. In such cases, we will contact affected patients as soon as possible.

3. Deposit Policy

Certain treatments may require a booking deposit.

Examples include:

Major dental treatments
Dental surgery
Crown, bridge, veneer, implant, orthodontic or laboratory-based treatments
Extended appointment sessions

Please note:

Deposits are applied towards the total treatment fee.
Deposit requirements will be explained before confirmation of your appointment.
Deposits may be forfeited for missed appointments or late cancellations without reasonable notice, unless otherwise determined by the clinic.
If treatment has not commenced and cancellation is made within the clinic’s acceptable notice period, any refund of the deposit will be assessed according to the clinic’s policy.

If you wish to cancel or reschedule your appointment, please notify the clinic at least 24 hours before your scheduled appointment.

Deposits may be forfeited if:

The appointment is cancelled with less than 24 hours’ notice.
The patient fails to attend the scheduled appointment without prior notice.
The clinic has already incurred costs in preparing for the treatment, including laboratory work or ordering custom materials.

4. Payment Policy

The clinic accepts payment methods as displayed at the reception counter.

Treatment fees may vary depending on the diagnosis, complexity of treatment, materials used, and individual clinical requirements.

5. Refund Policy

As dental treatments are professional healthcare services, refunds are generally not applicable once consultation or treatment has been provided.

Refund requests, where applicable, will be considered on a case-by-case basis and may depend on factors such as:

Dental treatment has already been carried out.
Professional consultation or dental procedures have already been performed.
Laboratory work has commenced or has been completed.
Custom-made dental appliances have been fabricated, including but not limited to crowns, bridges, dentures, retainers, aligners, or other custom devices.
Orthodontic (braces) treatment has commenced, including bracket bonding or placement of orthodontic appliances, as the materials used cannot be reused and professional services have already been provided.
A patient changes their mind after treatment has commenced.

If treatment cannot proceed due to circumstances determined by the treating dentist before any professional services or laboratory work have commenced, any applicable refund will be assessed in accordance with the clinic’s policy.

Patients with concerns regarding their treatment or payment are encouraged to discuss the matter with our dentist or front desk staff. We are committed to addressing concerns fairly and professionally.

For the complete and latest clinic policy, please refer to the policy displayed at our reception counter. In the event of any inconsistency, the clinic’s official policy displayed at the reception counter shall prevail.

6. Treatment Outcomes

Dental treatment outcomes may vary between patients due to individual oral health conditions, healing response, oral hygiene practices, and compliance with post-treatment instructions.

While our dentists strive to provide treatment in accordance with professional standards, specific treatment results cannot be guaranteed.

7. Contact Us

If you require clarification regarding any clinic policy, including appointments, deposits, payments, or refunds, please contact our clinic or speak with our front desk staff.

Our team will be happy to assist you.