Win Dental Sdn Bhd Privacy Policy

Effective Date: 18-Jun-2026

Welcome to Win Dental Clinic (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data responsibly in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, applicable healthcare confidentiality obligations, and relevant Malaysian regulations.

By using our website, you agree to this Privacy Policy.

About Us

Win Dental Clinic provides dental consultation, preventive care, restorative dentistry, cosmetic dentistry, oral health education, appointment booking services, and related dental healthcare information.

Website:
https://windentalclinic.com

Personal Data We Collect

Depending on how you use our website, we may collect:

Full name
Telephone number
Email address
Appointment requests
Preferred appointment date and time
General enquiries
IP address
Browser type
Device information
Cookies
Website usage analytics

If you submit an appointment request or enquiry, we may also collect information that you voluntarily provide regarding your dental concerns.

Please do not submit sensitive medical records, identity card numbers, financial information, or confidential health information through our website unless specifically requested by our clinic.

How We Use Your Information

We use your information to:

Schedule and manage appointments
Respond to enquiries
Contact you regarding appointments
Improve our services
Improve website performance
Prevent fraud and spam
Comply with Malaysian legal obligations
Maintain website security

Where you have provided consent, we may also contact you regarding:

Clinic announcements
Oral health education
Promotional campaigns
New dental services

You may opt out of marketing communications at any time.

Medical Disclaimer

The information provided on this website is intended solely for general educational and informational purposes.

It does not constitute professional dental advice, diagnosis, or treatment.

Every patient’s condition is unique. You should always seek examination and treatment from a qualified dentist before making healthcare decisions.

If you are experiencing severe pain, swelling, bleeding, trauma, or another dental emergency, please contact our clinic immediately or seek emergency medical attention.

Appointment Requests

Submitting an online appointment request does not guarantee a confirmed appointment.

Appointments are only confirmed after our clinic contacts you by telephone, email, or another official communication channel.

Confidentiality of Patient Information

We understand that patient information is confidential.

Any personal information provided through our website will be handled responsibly and only by authorised personnel where necessary for providing our services or complying with legal obligations.

We do not sell patient information to third parties.

Cookies

Our website uses cookies to:

Remember user preferences
Improve website functionality
Analyse website traffic
Enhance user experience

You may disable cookies through your browser settings, although some website features may not function correctly.

Analytics

We may use analytics services such as Google Analytics or similar tools to understand:

Website traffic
Visitor behaviour
Popular pages
Device types
General geographic information

These services collect statistical information and do not identify you personally.

Embedded Content

Our website may contain embedded content from third-party websites such as Google Maps, YouTube, Facebook, Instagram, or other platforms.

These websites operate under their own privacy policies and may collect information independently.

Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Fulfil legal obligations
Resolve disputes
Maintain appropriate business records

Information that is no longer required will be securely deleted or anonymised where appropriate.

Your Rights

Subject to applicable Malaysian law, you may request to:

Access your personal data
Correct inaccurate information
Update your contact information
Withdraw marketing consent
Request deletion where legally permissible

Some information may be retained where required by law or for legitimate business purposes.

Children’s Privacy

Our website is not intended for children to independently provide personal information.

Parents or legal guardians should submit information on behalf of minors when requesting appointments or making enquiries.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page together with the effective date.

Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact:

Win Dental Clinic

Website:
https://windentalclinic.com

Email:
windental@outlook.com

Telephone:
+6011 1668 5918

Clinic Address:
1st floor , 48-1, Jalan Kuchai Maju 10, off Jalan Kuchai Lama, Kuchai Entrepreneurs Park, 58200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur